> ## Documentation Index
> Fetch the complete documentation index at: https://help.messagesync.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# iMessage Outbound

> The  trigger is a custom workflow trigger that fires automatically whenever an  from your connected number. Use it to log outgoing activity, schedule follow-ups after a reply goes out, or sync sent messages to other systems.

***

## Key Benefits[​](#key-benefits "Direct link to Key Benefits")

**Activity Tracking** - Capture every outbound message automatically

**Automated Follow-Up** - Schedule the next step the moment a reply is sent

**Source Awareness** - Distinguish manual replies from automated sends

**Filtered Automation** - Trigger only on messages that match your criteria

**Zero Manual Logging** - No need to record outgoing activity by hand

***

## Who Should Use It[​](#who-should-use-it "Direct link to Who Should Use It")

**Sales teams** - Trigger follow-up sequences after a rep replies

**Support teams** - Log outbound responses for reporting and SLAs

**Agencies** - Audit outbound messaging across client sub-accounts

**Operations teams** - Sync sent-message data into reporting tools

***

## Requirements[​](#requirements "Direct link to Requirements")

Before using this trigger, update your messaging provider app to the latest version:

<Steps>
  <Step>
    Go to **App Marketplace → Installed Apps**
  </Step>

  <Step>
    Find your **iMessage provider** app
  </Step>

  <Step>
    Click **Update** if available
  </Step>
</Steps>

***

## How to Set Up[​](#how-to-set-up "Direct link to How to Set Up")

### Step 1: Create a New Workflow[​](#step-1-create-a-new-workflow "Direct link to Step 1: Create a New Workflow")

<Steps>
  <Step>
    Go to **Automation → Workflows**
  </Step>

  <Step>
    Click **Create Workflow** or **+ Add**
  </Step>

  <Step>
    Select **Start from Scratch**
  </Step>
</Steps>

### Step 2: Add the Trigger[​](#step-2-add-the-trigger "Direct link to Step 2: Add the Trigger")

<Steps>
  <Step>
    Click **Add New Trigger**
  </Step>

  <Step>
    Switch to the **Apps** tab (not the default triggers)
  </Step>

  <Step>
    Find and click your **iMessage provider** app icon
  </Step>

  <Step>
    Select **iMessage Outbound** from the dropdown
  </Step>

  <Step>
    (Optional) Add **Filters** to narrow when the trigger fires
  </Step>

  <Step>
    Click **Save trigger**
  </Step>
</Steps>

<Frame>
  <img src="https://mintcdn.com/goghl-whitelable/d0UJrCwlyc8wzaxE/images/automation/triggers/assets/images/imessage-outbound-trigger-63326b06168572598336809e547d3922.png?fit=max&auto=format&n=d0UJrCwlyc8wzaxE&q=85&s=87eec0e33ebcf0406d6f8c378d9fc238" alt="iMessage Outbound Trigger" width="2870" height="1538" data-path="images/automation/triggers/assets/images/imessage-outbound-trigger-63326b06168572598336809e547d3922.png" />
</Frame>

### Step 3: Add Your Actions[​](#step-3-add-your-actions "Direct link to Step 3: Add Your Actions")

Add any actions you want to execute when an outbound iMessage is sent:

* **Wait + Send Follow-Up** → Schedule the next message
* **Create Task** → Queue a check-in
* **Update Contact / Custom Field** → Record last-contacted info
* **Send Internal Notification** → Notify a manager of the send

### Step 4: Save and Publish[​](#step-4-save-and-publish "Direct link to Step 4: Save and Publish")

<Steps>
  <Step>
    Review your workflow
  </Step>

  <Step>
    Click **Save**
  </Step>

  <Step>
    Toggle workflow from **Draft** to **Published**
  </Step>
</Steps>

***

## Available Filters[​](#available-filters "Direct link to Available Filters")

Use filters to control exactly which outbound iMessages start the workflow. Each filter can be paired with an operator (equals, contains, etc.).

| Filter               | Description                                                 |
| -------------------- | ----------------------------------------------------------- |
| Contact ID           | The unique ID of the contact the message was sent to        |
| Contact Phone Number | The phone number of the contact the message was sent to     |
| Location ID          | The CRM location (sub-account) the message was sent from    |
| Message              | The text content of the outbound message                    |
| Sender Phone Number  | The number the message was sent from (your iMessage number) |
| Source               | The origin of the message (e.g. manual send vs. automation) |

***

## Example Use Cases[​](#example-use-cases "Direct link to Example Use Cases")

### Use Case 1: Follow-Up After a Reply[​](#use-case-1-follow-up-after-a-reply "Direct link to Use Case 1: Follow-Up After a Reply")

Keep the conversation moving automatically.

**Trigger:** iMessage Outbound

**Action:** Wait 1 day, then send a follow-up if the contact hasn't replied.

***

### Use Case 2: Log Manual Replies Only[​](#use-case-2-log-manual-replies-only "Direct link to Use Case 2: Log Manual Replies Only")

Track only the messages your team sends by hand.

**Trigger:** iMessage Outbound **Filter:** Source **equals** manual

**Action:** Update a "Last Manual Contact" custom field on the contact.

***

## Important Notes[​](#important-notes "Direct link to Important Notes")

### Technical Details[​](#technical-details "Direct link to Technical Details")

* The trigger fires **once per outbound message**
* Filters are optional - leave them blank to fire on every outbound iMessage
* The **Source** filter helps separate manual sends from automated ones

### Best Practices[​](#best-practices "Direct link to Best Practices")

* Use the **Source** filter to avoid follow-up loops triggered by your own automations
* Use the **Contact ID** filter for contact-specific flows
* Test your workflow by sending a message from your connected number

***

## FAQs[​](#faqs "Direct link to FAQs")

<AccordionGroup>
  <Accordion title="Will this fire on messages sent by automations?">
    Yes. Outbound messages sent by automations can also fire this trigger. Use the **Source** filter to separate manual sends from automated ones and avoid loops.
  </Accordion>

  <Accordion title="Do I have to add filters?">
    No. Filters are optional. Without them, the trigger fires on every outbound iMessage.
  </Accordion>
</AccordionGroup>

***

## Support[​](#support "Direct link to Support")

If you need help with the setup or onboarding:

* Email: [**support@messagesync.ai**](mailto:support@messagesync.ai)