> ## Documentation Index
> Fetch the complete documentation index at: https://help.messagesync.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Speech-to-Text (Audio Transcription) with ChatGPT

## What It Does[​](#what-it-does "Direct link to What It Does")

The **Speech-to-Text** feature automatically transcribes any incoming WhatsApp voice note inside your CRM dashboard using your **OpenAI API key**. This allows you to **see the transcription directly under the voice note** in the conversation tab - no need to switch apps.

You can also use the transcription text in automations, triggers, or workflows. It’s built to consume minimal OpenAI credits, and it even works with the **free ChatGPT plan**.

***

## Key Benefits[​](#key-benefits "Direct link to Key Benefits")

* Automatically transcribe **all incoming voice notes** inside CRM.
* Transcriptions appear **directly under the voice note** in conversations.
* Use transcriptions in **automations and workflows**.
* Works with **OpenAI Free & Paid plans**.
* Easy one-time setup with your own API key.
* **Text-to-Speech (TTS)** support coming soon - convert messages to speech audio!

***

## Who Can Use It[​](#who-can-use-it "Direct link to Who Can Use It")

* Agencies that want searchable logs of WhatsApp conversations.
* Support teams that need quick access to what customers said without replaying audios.
* Sales reps and consultants who rely on WhatsApp voice notes.
* Teams building automation workflows based on client inputs.

***

<Frame>
  <img src="https://mintcdn.com/goghl-whitelable/d0UJrCwlyc8wzaxE/images/features/assets/images/transcription.gif?s=517855109207dc91f22040883cbf9aaa" alt="Setup Voice Notes" width="1005" height="565" data-path="images/features/assets/images/transcription.gif" />
</Frame>

## How to Activate Speech-to-Text in CRM[​](#how-to-activate-speech-to-text-in-crm "Direct link to How to Activate Speech-to-Text in CRM")

You can activate this feature either from **Sub-Location View**.

### Steps:[​](#steps "Direct link to Steps:")

<Steps>
  <Step>
    Go to **Message Hub** Tab.
  </Step>

  <Step>
    Go to **Settings**.
  </Step>

  <Step>
    Scroll down to the **Speech-to-Text (Audio Transcription)** section.
  </Step>

  <Step>
    Enter your **OpenAI API Key**.
  </Step>

  <Step>
    Toggle **Enable Speech-to-Text** and click **Save**. That’s it! All future audio notes for that location will be automatically transcribed.
  </Step>
</Steps>

***

## How to Get Your OpenAI API Key[​](#how-to-get-your-openai-api-key "Direct link to How to Get Your OpenAI API Key")

<Steps>
  <Step>
    Go to [OpenAI API Keys](https://platform.openai.com/account/api-keys).
  </Step>

  <Step>
    Log in with your OpenAI account.
  </Step>

  <Step>
    Click **Create New Secret Key**.
  </Step>

  <Step>
    Copy the generated key.
  </Step>

  <Step>
    Paste it into the **Speech-to-Text** settings inside integration dashboard.
  </Step>
</Steps>

If you’re on a free OpenAI plan, the feature still works with some limitations. Paid plans allow higher volume transcriptions.

***

## How to Use[​](#how-to-use "Direct link to How to Use")

* Go to the **Conversations** tab inside your CRM dashboard.
* Open any WhatsApp chat with a voice note.
* Right under the audio note, you’ll now see the **transcription text**.
* Use this text in **workflows, automations, or searches**.

***

## Support[​](#support "Direct link to Support")

If you need help with the setup or onboarding:

* Email: [**support@messagesync.ai**](mailto:support@messagesync.ai)

***

## FAQs[​](#faqs "Direct link to FAQs")

<AccordionGroup>
  <Accordion title="Does this consume a lot of OpenAI credits?">
    No. It has been optimized to minimize usage and can even work with the free plan.
  </Accordion>

  <Accordion title="Can I use automations with the transcription?">
    Yes. Since the transcription text appears inside the conversation, you can trigger workflows from it.
  </Accordion>

  <Accordion title="Is Text-to-Speech supported?">
    Not yet, but Text-to-Speech (convert messages into voice notes) is coming soon.
  </Accordion>

  <Accordion title="Do I need a paid OpenAI account?">
    No, the feature works with both free and paid OpenAI accounts.
  </Accordion>
</AccordionGroup>