> ## Documentation Index
> Fetch the complete documentation index at: https://help.messagesync.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Managed iMessage

> Skip the hardware. We provide the iPhone, the Mac, and the SIM - and run it all for you. You just install the app and start texting.

## What is Managed iMessage?

With the standard iMessage setup, you bring your own iPhone, Mac, and phone number. With
**Managed iMessage**, we bring everything: we provide the devices, run them in our own
infrastructure, and hand you a live iMessage channel inside your CRM.

No Mac. No iPhone. No US number. No problem.

It's a **direct connection** with nothing to configure on your end - the same connection our
self-hosted customers use, but provisioned, hosted, and monitored 24/7 by our team. It's the
most stable way to run iMessage with your CRM.

<Check>
  You just install the marketplace app and pay. That's the whole setup.
</Check>

***

## What's in your setup

Everything below is included:

<Columns cols={2}>
  <Card title="Dedicated iPhone" icon="mobile">
    A real iPhone, provisioned and managed by us. It's dedicated to your account - not shared
    with anyone else.
  </Card>

  <Card title="Mac, hosted & run by us" icon="desktop">
    The Mac that powers your iMessage connection lives in our infrastructure and is monitored
    24/7. No sleep mode, no dead batteries, no dropped wifi.
  </Card>

  <Card title="US or Australia SIM" icon="globe">
    A real, textable phone number on a physical SIM. Your customers can reply to it like any
    other number.
  </Card>

  <Card title="Dedicated onboarding & support" icon="headset">
    A specialist sets everything up for you and stays on call afterwards.
  </Card>
</Columns>

There are no hidden hardware costs: the devices, the hosting, and the phone number are all
part of the service.

***

## How it works

<Steps>
  <Step title="Contact support">
    Email [support@messagesync.ai](mailto:support@messagesync.ai) to get started. We'll answer
    your questions, confirm pricing, and start your order.
  </Step>

  <Step title="We provision everything">
    Our team sets up your dedicated iPhone, the hosted Mac, and your US or Australia number,
    and connects it all to our monitored infrastructure.
  </Step>

  <Step title="Install the marketplace app">
    Install the marketplace app in your CRM sub-account - that's the only thing you do on
    your end.
  </Step>

  <Step title="Start texting">
    Your live iMessage channel appears inside the CRM Conversations tab. Send and receive
    from the blue bubble right away.
  </Step>
</Steps>

***

## Managed vs. self-hosted

Not sure which option fits you? Here's the difference at a glance:

|                  | Managed iMessage                     | Self-hosted                                                       |
| ---------------- | ------------------------------------ | ----------------------------------------------------------------- |
| **iPhone**       | Provided by us                       | You provide it                                                    |
| **Mac**          | Hosted and run by us, monitored 24/7 | Your own Mac or a [Cloud Mac](/imessage/cloud-mac-setup) you rent |
| **Phone number** | US or Australia SIM included         | Your own number                                                   |
| **Setup**        | Install the app - we do the rest     | Full [device setup](/imessage/getting-started) on your end        |
| **Monitoring**   | Handled by our team, 24/7            | You keep your devices online                                      |

Already have an iPhone, a Mac, and a number you want to use? The self-hosted route works
great - start with the [iMessage Full Setup](/imessage/getting-started) guide.

***

## Get started

<Card title="Contact us about Managed iMessage" icon="envelope" href="mailto:support@messagesync.ai" horizontal>
  Email us and a specialist will walk you through pricing and get your Managed iMessage line
  set up.
</Card>

***

## Support

If you need help or have questions about Managed iMessage:

* Email: [**support@messagesync.ai**](mailto:support@messagesync.ai)