> ## Documentation Index
> Fetch the complete documentation index at: https://help.messagesync.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Groups & Community Announcements

## WhatsApp Groups & Community Announcements

We’re excited to announce that **WhatsApp Groups** and **Community Announcements** are now fully supported on our system!

You can now **send, receive, and automate** group conversations directly inside the CRM, just like you would with individual contacts.

***

## What It Does

* Connect your existing WhatsApp Groups to the CRM
* Choose which groups to enable (no need to connect private or irrelevant ones)
* Auto-sync groups on first message no manual setup required
* Send and receive group messages directly inside the **CRM Conversations tab**
* Automate group interactions using **CRM workflows**
* Assign each group a unique identifier so they behave like regular contacts
* Leverage **Community Announcements** for one-way broadcasts to large audiences

***

## Key Benefits

* **Centralized communication:** Handle individual + group chats inside CRM
* **Selective control:** Enable only the groups you want for business use
* **Automation ready:** Trigger workflows, reminders, or broadcasts to groups
* **Scalable outreach:** Use Community Announcements for bulk, one-to-many updates
* **Better client engagement:** Collaborate with teams, communities, or clients without switching platforms

***

## Who Should Use It

* **Agencies** managing multiple client groups or communities
* **Real estate teams** handling property discussion groups
* **Coaches and consultants** running private student/mentee groups
* **Support teams** offering group updates or onboarding sessions
* **Community managers** who want to keep announcements and engagement structured

***

## How to Enable WhatsApp Groups

<Steps>
  <Step>
    Go to your **Message hub tab** inside the CRM
  </Step>

  <Step>
    Click **Manage** on the WhatsApp number you want to enable groups for
  </Step>

  <Step>
    Under the **Manage WhatsApp view**, click **Enable/Disable Groups**
  </Step>

  <Step>
    Select only the groups you want to enable in CRM (leave out private groups)
  </Step>

  <Step>
    Save changes
  </Step>
</Steps>

Once enabled:

* Groups appear in your CRM dashboard like regular contacts
* You can send/receive messages in **Conversations**
* You can run **automations & workflows** on group interactions

<Frame>
  <img src="https://mintcdn.com/goghl-whitelable/PI9iR8ob8Hf9qksm/images/whatsapp/groups.gif?s=0d9bbc3091bac3a8d0148dc61c2cb815" alt="Enable WhatsApp Groups" width="1005" height="565" data-path="images/whatsapp/groups.gif" />
</Frame>

***

## Auto-sync WhatsApp Groups

If you'd rather not pick groups manually, turn on **Auto-sync WhatsApp groups** - every group is added automatically the moment its first message arrives.

<Frame>
  <img src="https://mintcdn.com/goghl-whitelable/d0UJrCwlyc8wzaxE/images/features/assets/images/auto-sync-whatsapp-group-6f7c842c24dc00883e492c20203ecaa8.png?fit=max&auto=format&n=d0UJrCwlyc8wzaxE&q=85&s=e4e9353709b31125470edde400d29ad5" alt="Auto-sync WhatsApp groups" width="2884" height="1952" data-path="images/features/assets/images/auto-sync-whatsapp-group-6f7c842c24dc00883e492c20203ecaa8.png" />
</Frame>

## How to Enable Auto-sync

<Steps>
  <Step>
    Go to your **Message hub tab** inside the CRM
  </Step>

  <Step>
    Click **Manage** on the WhatsApp number you want to enable groups for
  </Step>

  <Step>
    Under **WhatsApp Groups**, toggle **Auto-sync WhatsApp groups** on
  </Step>
</Steps>

Once enabled:

* Any WhatsApp group is automatically synced when first message arrives in the group
* The **Manually add groups** section is disabled - turn auto-sync off if you want to pick groups manually

***

## Community Announcements

With Community Announcements, you can:

* Send one-way updates to **all group members** at once
* Share important information without triggering group clutter
* Use workflows to schedule or automate announcements
* Combine with voice notes, media, and more for maximum impact

***

## Example Use Cases

* A real estate agency sending property updates to an investor group
* A coaching business sharing homework, resources, or reminders to a student group
* A marketing agency sending promo codes to brand ambassador groups
* Communities broadcasting announcements without back-and-forth clutter

***

## Support

If you face any issues or need onboarding support:

* **WhatsApp Support:** Reach out to us [here](https://wa.me/+12267248710?text=Hi%2C%20I%20need%20help%20with%20WhatsApp%20Groups%20and%20Community%20Announcements)
* **Email:** [support@messagesync.ai](mailto:support@messagesync.ai)

***

## FAQs

<AccordionGroup>
  <Accordion title="Can I enable all my WhatsApp groups at once?">
    No. You have the option to select only the groups you want to integrate with the CRM.
  </Accordion>

  <Accordion title="How do groups show up in CRM?">
    Each group is assigned a random number and behaves like a normal contact. You can chat, automate, and run workflows.
  </Accordion>

  <Accordion title="What about private or personal groups?">
    You can exclude private groups during setup. Only business-relevant groups need to be enabled.
  </Accordion>

  <Accordion title="Can I automate messages to groups?">
    Yes. Groups fully support workflows, triggers, and automations inside the CRM.
  </Accordion>

  <Accordion title="What are Community Announcements?">
    They are one-way broadcast messages you can send to all group members without cluttering group conversations.
  </Accordion>
</AccordionGroup>