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What it is​

Stops inbound and 2‑way‑sync messages for a WhatsApp number from reaching your CRM. Messages received from contacts, and replies you send from another device (your WhatsApp phone or WhatsApp Web), are dropped and won’t appear in your conversations. Outbound messages sent from your CRM keep working.

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Where to find it​

1
Go to Locations → WhatsApp Numbers
2
Open an instance (e.g., WhatsApp #1)
3
In the right panel, enable “Disable incoming messages”
Disable incoming messages toggle on the WhatsApp instance page
Instance‑level only. Each WhatsApp number can have its own setting.

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How it works​

  • Disabled (default): inbound messages and 2‑way‑sync messages sync into your CRM as normal
  • Enabled: inbound messages and 2‑way‑sync messages are dropped and do not appear in your CRM
Outbound messages sent from your CRM are never affected — the number keeps sending normally. What “2‑way‑sync” means: replies you send to a contact from your WhatsApp phone or WhatsApp Web (outside the CRM) are normally mirrored back into the CRM conversation. When this setting is enabled, those are dropped too. Turning it on asks for confirmation, since incoming messages are then silently dropped. Turning it off takes effect immediately.

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When to use​

  • Send‑only or broadcast numbers where you don’t want replies cluttering the CRM inbox
  • A number handled entirely in the native WhatsApp app, with the CRM used only for outbound campaigns
  • You want to cut noise from a high‑traffic number while keeping outbound automation running

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Notes & limitations​

  • Applies only to the selected instance; other WhatsApp numbers are unaffected
  • Does not affect outbound sending
  • Does not delete existing conversations or messages already synced
  • Change takes effect immediately — no need to reconnect the number

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Support​

If you need help with the setup or onboarding: