Key Benefits
Instant Response - React the moment a message lands in the group Smart Routing - Direct conversations to the right rep or team Never Miss a Lead - Automate follow-up so no group message goes cold Filtered Automation - Trigger only on messages that match your criteria Zero Manual Monitoring - No need to watch the group around the clockWho Should Use It
Sales teams - Auto-respond and assign new group conversations instantly Support teams - Acknowledge group messages and create tickets automatically Agencies - Standardize group message handling across client sub-accounts High-volume operations - Keep response times fast even at scaleRequirements
Before using this trigger, update your Whatsapp provider app to the latest version:How to Set Up
Step 1: Allow Groups in WhatsApp Settings
Important: Only messages from allowed groups will fire this trigger.
Step 2: Create a New Workflow
Step 3: Add the Trigger
Step 4: Add Your Actions
Add any actions you want to execute when an inbound group message is received:- Send Email → Notify the assigned rep
- Send Internal Notification → Alert your team inside the CRM
- Create Task → Queue a follow-up
- Add to Workflow / Pipeline → Move the contact through your funnel
Step 5: Save and Publish
Available Filters
Use filters to control exactly which inbound group messages start the workflow. Each filter can be paired with an operator (equals, contains, etc.).| Filter | Description |
|---|---|
| Location ID | The CRM location (sub-account) where the message was received |
| Group Name | The name of the WhatsApp group where the message was received |
| Group Number | The proxy number of the WhatsApp group |
| Group Contact ID | The unique ID of the group |
| Sender Name | The name of the contact who sent the message |
| Sender Number | The phone number of the contact who sent the message |
| Connected Device Name | The name of the connected device that received the message |
| Connected Device Number | The number of the connected device that received the message |
| Message | The text content of the inbound message |
Example Use Cases
Use Case 1: Instant Auto-Reply
Acknowledge every inbound group message immediately. Trigger: WhatsApp Group Message Inbound Action: Send a reply confirming the message was received and will be handled shortly.Use Case 2: Route by Keyword
Send leads to the right team based on what they say in the group. Trigger: WhatsApp Group Message Inbound Filter: Message contains “pricing” Action: Notify the sales team and create a high-priority follow-up task.Important Notes
Technical Details
- The trigger fires once per inbound group message
- Filters are optional - leave them blank to fire on every inbound group message
- Executes immediately when the message is received
Best Practices
- Use the Message filter to build keyword-based routing flows
- Use the Group Name or Group Number filter to target a specific group
- Test your workflow by sending a message to your connected group
FAQs
Do I have to add filters?
Do I have to add filters?
No. Filters are optional. Without them, the trigger fires on every inbound group message.
Can I trigger different workflows for different groups?
Can I trigger different workflows for different groups?
Yes. Use the Group Name or Group Number filters to build separate workflows for different groups.
Support
If you need help with the setup or onboarding:- Email: support@messagesync.ai