Key Benefits
Instant Call-Back - Reach out the moment a call is missed Lead Recovery - Turn missed calls into booked conversations Team Alerts - Notify the right rep immediately Filtered Automation - Trigger only on calls that match your criteria Zero Manual Monitoring - No need to watch the call logWho Should Use It
Sales teams - Auto-respond to missed calls before the lead moves on Support teams - Queue call-backs and track response times Agencies - Ensure missed calls are handled across client sub-accounts High-volume operations - Recover missed calls automatically at scaleRequirements
Before using this trigger, update your Whatsapp provider app to the latest version:How to Set Up
Step 1: Create a New Workflow
Step 2: Add the Trigger
Step 3: Add Your Actions
Add any actions you want to execute when a WhatsApp call is missed:- Send WhatsApp / SMS Message → “Sorry we missed your call - how can we help?”
- Create Task → Assign a call-back to the right rep
- Send Internal Notification → Alert your team channel
- Add to Workflow / Pipeline → Start a lead-recovery sequence
Step 4: Save and Publish
Available Filters
Use filters to control exactly which missed calls start the workflow. Each filter can be paired with an operator (equals, contains, etc.).| Filter | Description |
|---|---|
| Caller Phone Number | The phone number of the person who called |
| Connected Phone Number | Your WhatsApp number that received the call |
| Location ID | The CRM location (sub-account) where the call was missed |
Example Use Cases
Use Case 1: Instant Missed-Call Text Back
Never let a missed call go silent. Trigger: WhatsApp Missed Call Action: Send a WhatsApp message: “Sorry we missed your call! Reply here and we’ll help right away.”Use Case 2: Assign a Call-Back Task
Make sure someone follows up. Trigger: WhatsApp Missed Call Action: Create a high-priority task to callCaller Phone Number back within 15 minutes.
Important Notes
Technical Details
- The trigger fires once per missed call
- Filters are optional - leave them blank to fire on every missed WhatsApp call
- Executes immediately when the missed call is detected
Best Practices
- Pair this trigger with an immediate text-back for the fastest recovery
- Use the Connected Phone Number filter when running multiple numbers
- Test by placing a call to your connected number and letting it go unanswered
FAQs
Does this fire for calls I decline as well as ones I don't answer?
Does this fire for calls I decline as well as ones I don't answer?
The trigger fires when a call is registered as missed (unanswered). Behavior for declined calls depends on how the call is reported by WhatsApp.
Do I have to add filters?
Do I have to add filters?
No. Filters are optional. Without them, the trigger fires on every missed WhatsApp call.
Support
If you need help with the setup or onboarding:- Email: support@messagesync.ai